Patient resources
Understand payment options and find answers to common questions about care. Current-client paperwork is completed securely through the clinic’s EHR system.
Insurance guidance
Journey of Life works with the plans listed below. Coverage, networks, authorizations, and benefits can change, so verify with the phone number on your insurance card before care begins.
Find your planSearch the current list.
Call your insurerConfirm network and benefits.
Contact intakeVerify clinician participation.
14 plans shown
EAP, HMO, and PPO benefits may cover mental health care. Call the number on your card to confirm eligibility.
Coverage and referral requirements may vary by eligibility and service. Contact member services and the intake team to confirm participation.
EAP, HMO, and PPO benefits may cover care. Call the number on your card for authorization details.
PPO/EPO mental health benefits may apply; confirm eligibility and authorization requirements with member services.
Behavioral-health benefits and authorizations depend on the sponsoring health plan. Confirm the network and referral process before care.
EAP, HMO, and PPO benefits may apply; confirm coverage and authorization requirements.
Benefits, network participation, and authorization requirements may vary. Contact member services before scheduling.
Mental-health and EAP benefits may cover care; use the member-services number on your card to confirm eligibility.
A behavioral-health referral or pre-authorization may be required. Couples counseling is rarely covered under the clinic’s Kaiser contract.
Eligibility and coverage depend on the clinician and service. Ask Medicare and the intake team to confirm participation before scheduling.
Network participation, referrals, and behavioral-health benefits may vary by plan. Confirm details with member services.
A referral or authorization may be required. Confirm current eligibility, network participation, and approval requirements before care.
Students generally need a referral or authorization from Counseling and Psychological Services before outpatient counseling or assessment.
People seeking treatment related to a violent crime may qualify for benefits through the California Victim Compensation Board.
Common questions
Yes. Secure telehealth is available for clients who reside anywhere in California.
Yes. The team includes clinicians who specialize in children younger than 13 as well as adolescents.
Registration, consent, and other patient forms are completed securely through the clinic’s electronic health record system. The office will provide access when needed.
Yes. Journey of Life contracts for child custody mediation independent from the court system. Ask the office about current availability.
The practice is not currently certified for Alameda County anger management classes. Contact the office if you need updated information.
Yes. A discounted fee schedule is available based on family size and income. Contact the clinical director to confirm current eligibility.
Individual and couples/family sessions are generally 50 minutes. Group sessions are generally 75 minutes.
Many plans provide out-of-network counseling benefits. Ask your insurer how many sessions are covered. The clinic can provide an end-of-month statement for reimbursement requests.
This clinic is not an emergency service. Call or text 988 for the Suicide & Crisis Lifeline, or call 911 / go to the nearest emergency department.
